Subaru of Puyallup's slogan of "Stress Free" is not just lip service-- my wife and I just purchased a beautiful Carbide Gray 2016 Outback Limited with Eyesight (a MUST HAVE option) from this fine dealership this past Sunday. An effort to keep things stress free was evident with each employee we had dealings with that day. I had met our salesperson, Kimberlee Cade, a few weeks prior to our day of purchase, and she was extremely friendly and attentive to our needs. Upon informing her of our first choice of color and trim level, I was pleasantly surprised to have her contact me a week later to let me know that an Outback of our exact preference had just showed up at the dealership. Obviously, we acted fast to make sure it would be coming home with us, and we appreciated Kimberlee's pro-activeness to help make sure that happened.
On the day of purchase, Kimberlee met up with us first thing in the morning, took us on a final test-drive, and went over all the key features of the Outback. The entire time, she was very friendly, laid-back, and easy to talk to. Kimberlee was never pushy, shady, or behaved in any negative fashion that you seem to see so often from salespeople elsewhere. In fact, it was almost like hanging out with a friend-- very casual with no pressure.
When it came time to talk money, we dealt with Wade Finley, who I have to say was the most amazing finance manager I've ever done business with. He, like Kimberlee, was extremely friendly and personable, down to earth, and explained everything plainly, in an easy-to-understand manner. The financing Wade was able to get us totally defied our expectations, and we truly believe he worked extremely hard to get the deal he did for us. Wade was the exact opposite of the negative stereotypes typically attached to the "scary finance manager".
Another testament to the "stress free" environment the team cultivates at Subaru of Puyallup:
throughout the course of our time there as we went through the purchasing process, several employees, who had nothing to do with our purchase, stopped and said "hi", asked us how we were doing, and another even congratulated us on our purchase when the deal was finalized. One salesperson (I believe it was Jerry Harris), had just returned from the store with ice cream sandwiches, presumably for the employee break room, but nonetheless, stopped at our desk to offer one each to my wife and I.These are all little things that add up to paint a very positive picture of the team at Subaru of Puyallup.
After everything was wrapped up, Kimberlee walked us out to our new Outback, went over a few more last-minute things, and warmly congratulated us and wished us well. My wife and I couldn't have been more impressed with Kimberlee, Wade, and the whole team that day. I'm looking forward to continuing my relationship with the team when we take our Outback in for servicing / parts / maintenance, etc.
We will definitely be referring anybody we know who is looking to buy an automobile to Subaru of Puyallup without reservation.
Thanks again, Subaru of Puyallup, for a truly "Stress Free" experience!
Great experience. I was amazed with the stress free experience and very satisfied with the vehicle I purchased. They helped me find the car for me, got me a great deal, and I will be a customer for life. I highly recommend.
Our Car buying experience was one of the best I have ever had. There was no pressure from the moment we walked in for a test drive to the moment of purchase about a month later. We chose the exact car we wanted and made an appointment to come in an buy it. We knew that we would be pressed for time that day so our rep Heather had it set aside for us detailed and ready so that we would not have to wait after our paperwork went through to take it and go. We would recommend Subaru of Puyallup and Heather to anyone.
Very enjoyable. It's been awhile since I've been at a dealership. It was obvious I picked the right one, the moment I walked in the door. The service was exceptional, the deal was better than I anticipated.
I went to have my Subaru serviced on a beautiful sunny morning, I asked Dave about upgrading current Subaru. Drove two 2016 Subaru's & chose the second one. I may have gotten a little more for my trade in, but in the end, I have a beautiful Jasmine Green Subaru.
Buying a car can be a high-stress, high-pressure situation - at Subaru of Puyallup, we experience neither of those things. I contact Justin Peoples via referral and I must say, he made the entire buying experience stress-free and very enjoyable! Justin knew what I was looking for and found it for me in less than 24 hours. Not only did he give me fair and honest pricing, he even went the extra mile to walk us through operation of all of our vehicle features. That is truly the mark of someone who cares for their customers. I absolutely recommend visiting Justin Peoples over at Subaru of Puyallup, he may just find you the car of your dreams!
I walked in one day just looking and testing, she let me test drive a 2016 Subaru legacy limited, and that car was amazing, sadly out of my price range, so they had a black 2015 Legacy limited that was close to my price range, Kimberlee worked with me and got the car in my price range, she held onto it for me, was a great a saleswomen, she did a great job with the stress free policy they have at that dealership, I am loving my 2015 Subaru Legacy limited has everything I wanted. Thank you Kim for working with me!
My 05 forester was deteriorating from the many many miles I put on it and It needed a huge engine overhaul. it was stressful to decide to fix it or not. that stress went away once I met heather Davis. from start to finish she focused on what I wanted in the new car. coming from a family of Subaru owners, I didn't need a fancy/flashy car...just something to get me point A to point B with all the gear I bring with me to the mountain. STRESS FREE process working with heather....got to come home with my new 2016 Forster. DEFINITELY referring everyone to heather.
I recently purchased my first new car here and I have to say the experience was wonderful. Comparatively to the other dealerships I visited, Subaru of Puyallup truly is a stress free experience. My sales rep Kimberlee Cade was amazing and worked with me to get the car that I wanted. She got me great value for my trade in and an unheard of interest rate for a first time buyer. I'm enjoying my new car to the fullest right now, and will definitely be back in the future when it's time for another purchase. I can't recommend them highly enough.