Shelly, Matt and Dave were all top notch. Jennifer loves her new vehicle. More than she has ever loved any vehicle that she has ever had. She always talks about her older Subaru and how she wished she never sold it. After living with her and listening to her complain about missing her Subaru so much I decided to go online and build a Subaru with every option that I can possibly put on a vehicle. A couple days later Shelly contacted me and said that she would be glad to get the vehicle for us. My wife could not decide whether she wanted a red car or a silver car so Shelly got both of them. The vehicle was ordered in the middle of June and was slated to be at the dealership on 20 July. On 17 July Shelly contacted me and told me that Jennifer's car has arrived. I sent over our drivers license along with our insurance information I got all of the financing in order with Matt. Matt worked with several different lenders and got us the best rate. He also included a warranty along with gap protection for our new purchase. I made dinner reservations that evening and told my wife about her new vehicles arrival. I left work early and drove to Puyallup from Bremerton to pick up my wife's new car. All the way there all Jennifer could talk about was how much she loves Subarus and how she can't wait to see her new car. We arrived at the dealership, and my wife's eyes started to glow as they drove her brand-new Subaru upfront. It was completely cleaned, filled with fuel and ready to go. We went and did the financing with Matt and were in an out of that dealership in less than 30 minutes. Thank you to everyone who has made my wife extremely happy. Everyone knows that a happy wife is a happy life. Even though I wanted to drive the new car, my Jennifer was not going to stand for that and she said to me, "that this is my car and I'm driving it!" Thank you to everyone who was a part of this process and I really appreciate everything that they have done to make it one of the best buying experiences I have ever experienced. 2015 Subaru Legacy 3.6R is one sexy driving machine.
Hubert and Jennifer Jeter
Jerome was the best salesman I have encountered ever. He was helpful, knowledgeable and extremely personable. There wasn't a question he couldn't answer for us. He gave of his time off to come in and sell us our new Subaru. Every dealership needs a Jerome. Bravo!
After several weeks of research via Kelley, Edmonds and a fair number of other sources we had determined a tough, but fair price for the make, model and features we wanted. Next, we tested five of the regional dealerships in the area and ranked them based on a number of criteria (a few of our criteria are listed below).
? Response time
? Content and detail of answers to a variety of questions
? Follow-up email or phone call after our initial inquiry
? How clear and close to our research findings were the dealer quotes
? How did the Internet sales reps respond to our tough, but fair offer (only some responded in a professional manner to this most important criteria)
After all the research was complete, we ended up ordering our car from Subaru of Puyallup. This dealership is at least 40 miles away and there are at least 4 others closer, but it was well worth the extra travel time. Subaru of Puyallup stood out and even under adverse conditions not only met, but exceeded expectations on a variety of challenges.
Below are a few representatives that we found were particularly honorable and helpful. If you get a chance, try to work with these folks as they truly care about doing a good job.
Shelly Meysenburg ? Internet Manager
Heather Davis ? Sales Consultant
Ryan Forstrom ? Sales Manager
Wade Finley ? Business Manager
All the dealerships claim to offer great customer service, but we all know the reality can be quite different from the ads when it comes to material matters. Modern customers not only represent a lifetime of car purchases, but also with the social networks of today, the possibility of a web of new customers. This is a fact of modern business that appears to be a bit lost to some of their competitors. Without a doubt Subaru of Puyallup understands that a customer is far more than a single sale. This is one of the most expensive decisions in our lives. Our advice is to give Subaru of Puyallup a chance to prove that ours was not just a singular positive experience.
Stress free? Oh my gosh was it! Jerome was awesome! His follow-up, information, knowledge of product and over all service was fabulous. Wade was terrifically helpful with the financing part and made all the arrangements with my credit union. I'd recommend this dealership, Jerome and all the rest of the Subaru of Puyallup team to anyone!
My husband and I had a positive experience at Subaru of Puyallup because of the outstanding customer service we received from Le'Shung and Kimberlee. They went above and beyond in helping us get our new car. Highly recommended.
We recently bought Subaru Crosstrek from Dennis Ecklund at Subaru of Puyallup. What an experience!!! Absolutely stress free!!! We were worried because we had a cross country trip ahead of us, and we needed a car as soon as it humanly possible. So 5000 miles later - no problem! Happy with our new car. Would totally recommend this dealership. Dennis was very helpful!
We have just purchased our third new Subaru Forester from Subaru of Puyallup, and as always, it was a pleasant, successful experience. This was our first time working with Kirk Schroll, having dealt with his father previously. Easy-going patience runs in the family.
The people at Subaru of Puyallup were warm, welcoming, and accommodating in every way. Jerry Harris is great; he was so patient with me and great with communication. I love my 2012 Subaru Forester. I've always wanted a Subaru and Jerry helped me find the one that was just right for me. My mom might be coming back here in a few years to get a new Subaru. Thank everyone at Subaru of Puyallup!