Sales (New) - Mercer Island, WA

patrickh7
I had a wonderful experience buying my new Crosstrek at Subaru of Puyallup. Ryan and the rest of the team made the sure that I had all of the information I needed to get the right car for my needs. The price was good and I feel confident that I would not have had nearly as good of an experience anywhere else. This is the second car my family has gotten at Subaru of Puyallup and it will not be the last.
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Sales (Used) - Auburn, WA

Daniray8806
We were very disappointed, to say the least, with this company. We purchased a used vehicle from them and 3 1/2 months later the transmission went completely out. They did agree to still honor our 90 day warranty even though it happened 2 weeks past, however it still would have cost almost what we paid for the car. We took the vehicle to a different mechanic for a second opinion and found that the transmission was a crappy 2 wheel drive one, even though Harnish sold us an "all wheel drive" and that's what it says on all the paperwork. I'm just in disbelief that such a well known company would knowingly sell a car, even a used one, as an all wheel drive when it is not and also sell one that would break down so soon.
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Sales (Used) - Portland, OR

krichey1123
I had been in the market for a Toyota Rav4 for several months. I looked at many dealerships here in the Portland area and couldn't find any deals on one. It seemed that there was no customer service and everyone selling one was just to make a dollar. I decided to widen my search into the Washington market. I found exactly what I wanted at Subaru of Puyallup 2 1/2 hours away from my home. I emailed their internet manager Shelly Meysenburg about the information on the Rav4. She was so helpful & kept me posted by email everything I needed to know. She even got me a great deal on the price that was listed. Amazing customer service! When I emailed back that I would be in the next evening to test drive it, Le'Shung Gage told me she had put a sold sign on it & took it off the lot. She said "Looking forward to seeing you tomorrow night". She went above & beyond customer service! Last dealership said they would hold it until I got there..only to have sold it before I arrived. Both Shelly & Le'Shung made me feel like an important customer. Subaru of Puyallup is very lucky to have these two great employees. When I arrived to the dealership around 7:00pm the next day I met my sales person Kymberly Fuhrman. Right from the start she was very friendly & very knowledgeable. She even helped me with my new I Phone! I felt bad that after all the paperwork we had to do it was getting late. Kym said "It doesn't matter how long this takes.. We are going to make sure you drive your new Rav4 home tonight". I couldn't ask for anyone better than Kym. She has stayed in contact to make sure everything is going great also. If I am ever in the market for another car.. I know to call Shelly, LeShung & especially Kym. I have told my friends & family here in Portland that it is really worth the 2 1/2 hour drive to buy a car from Subaru of Puyallup.
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Sales (New) - Kent, WA

chinobob
My wife and I have been married 42 years, in that time we have bought many cars. Car buying has become a dread for us because of past experience until we found this dealership. "Stress Free" is not only their motto but they live by it. We were extremely pleased with the professional way that Jerry and Matt carried out their duties and the overall experience was a pleasure. We were in and out in record time with a deal that we were very comfortable with and a car that we absolutely fell in love with. Jerry was extremely knowledgeable about the product and Matt got us through the financing like a breeze. What a refreshing difference from the past! Thank you Harnish Family!
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Sales (New) - Eugene, OR

amyamyamy
Mr. Forstrom was friendly and very informative. He answered all of our questions honostly, which we appreicated. He was patient and funny. He made the stressful experience of buying a new car enjoyable. I would highly recommend going to see Ryan with car questions.
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Sales (New) - Bonney Lake, WA

tvh1882
I had been shopping for a car for about a week and had visited quite a few dealerships and looked a t several different makes of car.My wife has trouble getting into a sedan so I was looking for an SUV that sits a little higher. On my first day at Subaru of Puyallup I met Jerry Harris and he spent quite a bit of time showing me the Forester and the Outback and pointing out the differences between them. He was very knowledgeable and also very patient with my numerous questions. When I told him my wife wouldn't be able to come down to the lot to look at cars he suggested I take a test drive and go home to show her the car, I did and she liked it very much. I still didn't buy that day because I wanted to look at a couple other places to see if I could get a better deal. My mistake!! I had a very bad, stressful experience at another dealer and the next day decieded to go back to Puyallup and buy a car if they could find the model and color that I wanted. It only took a few minutes for Jerry and the sales manager to locate the car I wanted and I walked out of there that morning with a deal in hand. I would highly reccomend purchaseing a car from Puyallup Subaru and from salesman Jerry Harris. They take a lot of the stress out of the process.
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Sales (New) - Seattle, WA

kerbie511
They definitely make buying a car Stress Free. All the staff are friendly and helpful, from the moment you walk in. They worked with me to get the best possible price for the car and options I wanted. Since they didn't have the exact car I wanted in stock, they showed me the cars that matched my specifications coming in their next shipment, and let me reserve which one I wanted. I received weekly updates on when my car will arrive. As a first time car buyer they made me feel comfortable asking "stupid questions" :). I highly recommend this dealership. Other dealerships I visited tried to pressure me into buying a vehicle from the moment I walked in, you will not feel any pressure from the staff at Subaru of Puyallup.
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Sales (New) - Tacoma, WA

pattrick1988
Jerry Harris at Subaru of puyallup has been extremely exceptional, helping me at every turn weather it was finding the right car for me and my family or getting me something to drink. I can't wait to recommend Subaru of puyallup to my friends, family, and coworkers.
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Sales (New) - Olympia, WA

bonnielindstrom
Usually dread the car-buying process, but enjoyed this one. Jerry was awesome, there was no pressure to buy, and once the price was set, there was no-hassle, as they advertise. I would definitely return to this dealership and would recommend it to others.
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Sales (New) - Tacoma, WA

BeckyRoelle
Purchasing a vehicle from Subaru of Puyallup was one of the most pleasant car buying experiences I have ever had. My salesperson, Kym Fuhrman, went out of her way to make the experience as pleaseant and painfree as possible. In fact it was so enjoyable - that I have purchased a 2nd Subaru from her. Thanks to Kym and all of the rest of the staff for making your dealership a joy to deal with.
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