Meet Our Service Department

Service and Parts Team Member Biographies:

Service Department

Tom Jensen - Service Manager- I was born and raised in beautiful Enumclaw. I come from a large family, I am the youngest of 7. I started in the auto industry at the age of 19 and never left. I have done every job imaginable in the service industry and after 24 years I worked my way up to the Service Manager. I am exactly in the place I imagined I would be, working with a great group of people I truly enjoy working with. We want you to relax and enjoy your service visit with us, so we now have an iPad station with 3 iPad's for you to use, a children's playroom, flat screen TV, comfy chairs, a quiet room, complimentary massages, fresh coffee, snacks and beverages all in a relaxing atmosphere. Stress Free!

Jerad Smith - Service Advisor- I was born and raised in Puyallup Washington. In my free time I enjoy spending time with my wife and daughter. I love coming to work everyday at Subaru of Puyallup!

Andy Morrison - Service Advisor- I love working at Subaru. I work with the best people I have ever worked with. I love spending time with my family and doing outdoor activities like hiking, camping and swimming. I also have a huge passion for drifting, music, and cars in general. I love dogs too, I have a beautiful Shiba-Inu puppy named Nismo.

Matthew Lundell - Service Advisor- Born and raised in the Pacific Northwest, I graduated from Puyallup High School in 2008, attending Pierce College afterwards with a focus in Business and Accounting. I originally came to Subaru of Puyallup in early 2012 as a technician, taking a short break in late 2014, where I had worked for Kia of Puyallup. I was asked early 2015 to come back to Subaru as one of the advisors and gladly accepted. I feel that my background as an automotive technician better assists me in bridging the gap between the advisor, the technician, and the customer. My knowledge with Subaru's and automobiles in general allows me to answer any technical questions one may have while in for service. I've always had a love for cars and it's a difficult task not to modify and put a personal touch on them. In my garage at home sits a Dodge Neon SRT-4 that I've built from the ground up as a track car, and my daily is a 2005 Outback XT Limited that I've swapped a VF52 into with supporting mods, making 302 whp. Whether you're a car person or not, if you happen to be at Subaru of Puyallup, stop by service and say hello, grab yourself a cookie and have a complimentary massage.

Hunter Jansson- Express Service Advisor- I enjoy singing metal music in my free time. I have a cat named Whiskers. (She is the best cat in the world!)

Diego Grajeda - Service Greeter- Hi there, my name is Diego and I'm back at Subaru of Puyallup! I love working at Subaru where I spend most of my time with great people! In my free time I really enjoy singing, playing sports, and spending time with my family, friends, and my beautiful girlfriend. GO HAWKS! 

John Moan - Master Technician- At the age of 20 I attended Universal Technical Institute and graduated at the top of my class. I promptly started working at a Seattle area dealer in 2003. For the first 5 years I worked on Saabs. In 2008, said dealer switched over to Subaru and I worked there on Subaru's through 2013. I started working at Subaru of Puyallup in January of 2013. I am Subaru factory trained and ASE certified. I have been maintaining and repairing vehicles for over 15 years.

Alex Coffey - Technician- My name is Alex Coffey. I have a passion for working on cars and learning more everyday about how they are engineered. Subaru has been my first actual automotive job and I am so thankful to be working at Subaru of Puyallup.

Alex Maghirang - Technician- I was born and raised in the Pacific Northwest. I love to snowboard, play guitar, and spend time with my Corgi/Chihuahua mix, Cash.

Matthew Harris - Technician- I am a U.S. Navy veteran. After I got out of the Navy, I started working for Subaru of Puyallup. I am Subaru factory trained Subaru master technician and ASE certified.

Nick Walker - Technician- I have been an automotive technician for 9 years and 6 have been here at Subaru of Puyallup. I have since become ASE certified and also have earned "Certified Technician" status with Subaru of America. I strive to fix it right the first time and treat every vehicle I work on as if they were a part of my own personal family, with respect and concern for safety.

Chris Springs - Technician- I enjoy working out after a long day of work. On my days off, I am staying active which includes mountain biking and scuba diving. 

Kyle Nguyen - Technician- I enjoy working on cars. I began my career at Subaru of Puyallup as a lot porter and worked my way up to a main shop technician. I like to get my work done right the first time and I am very eager to learn.

Rachel Donnelly - Warranty Administrator- I am a very loving animal person! You will always find me outdoors, specifically hiking! In high school, I was actively into sports and involved in many extra curricular activities. Shortly after I began my journey at Subaru of Puyallup as a Service Advisor, I was promoted to Warranty Admin. I enjoy working with such diverse people! 

Parts Department

Troy Gilson- Parts Manager-  I have been with the Harnish Auto Family since 1999 and it's been a lot of fun as well as hard work seeing this corporation grow, and it's only getting bigger! I enjoy using my almost 20 years of experience to help customers and technicians solve problems and get what they need the first time. I was born and raised in Western Washington and now live in University Place. I enjoy trying new things and hanging out with my son Tucker and our hamster Squibbles. 

Jeremy "Burgers" Pittman- Greetings! My name is Hamburgers and I hate cheese! I started working at Subaru of Puyallup in 2015 and have loved every moment. When I'm not working I'm usually mountain biking or horseback riding. I also enjoy EXCELLENT chocolate chip cookies!
P.S. Go Rainiers!!!

Matt Lunore- I was born and raised in the great Pacific Northwest. I have worked for the Harnish Auto Family since 2002. I have a young boy that was born in 2013 and he is a handful at times, but fun. I enjoy BBQ's, going to the ocean and other things this great area has to offer. If you're looking for parts for your Subaru, I am here to help.

Aaron Laflen- I am the newest member of the parts team here, but I have been with Subaru parts department for a little over 5 ½ years now and have about 10 years overall experience. I am a Subaru enthusiast, and I really enjoy doing unique builds with the older models. In my spare time, I work on restoring my '72 Chevy, mixed in with hunting, fishing and spending time with my wife Tasha and my Dalmatian, Charlotte. Born and raised in the Pacific Northwest, but new to this area, so I have enjoyed getting to learn a new place and exploring all of the things around me to go do and see!


  • Monday 05:00am - 09:00pm
  • Tuesday 05:00am - 09:00pm
  • Wednesday 05:00am - 09:00pm
  • Thursday 05:00am - 09:00pm
  • Friday 05:00am - 09:00pm
  • Saturday 07:00am - 07:00pm
  • Sunday Closed
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